In today’s world, quick commerce companies have entered into everyone’s lives. Though all of us use it everyday for our various needs, not to mention they have made our life easier.
Here is something that we all face everyday with quick commerce companies and they really need to look at it.
Recent case with Blinkit; I ordered few things like milk and veggies and out of which veggies were rotten so I took it to their online customer support and highlighted the issue of rotten veggies the support was almost instantaneous to process and issue me a refund of the rotten veggies.
But if all went right then what actually went wrong?
Interesting! We all saw that the refund was instant but what about the “Delivery Charges” that we pay to get the products from Blinkit – I spoke to their support but they said the following and I quote:
First Reply: “Delivery charges play an important role in backing our delivery partners to ensure timely, secure, and convenient services. These charges help in maintaining the reliability of our service while also support our partners livelihoods.”
Second Reply: “I would like to inform you that it is automatically system-generated, and we do not have any external control over the delivery and surge charges”
I understand delivery charge: But if 90% of the ordered products are for refund then why the delivery charges are not refunded? Why should I pay for someone’s ill/bad work. If Blinkit’s procurement team or the quality check team is not performing then why the user has to bear the delivery charges for the rotten items.
Moreover, we as users why should we pay for fault that is not ours. Blinkit seriously needs to think about it and issue a “Free Shipping” for the next order along with the refund of the rotten items.
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